Customer Service Specialist – Caringbah, NSW
- Enjoy flexible hybrid work with up to two days at home each week.
- Build your career with opportunities to step into technical or warranty roles.
- Be part of a supportive team that values growth, training, and long-term success.
About the company
Rare opportunity to join a leading manufacturer known for innovation, quality, and a strong legacy of excellence—start your rewarding career journey today.
About the role
This is an exciting opportunity to contribute to a dynamic team in a fast-paced environment. You’ll be responsible for managing key tasks, handling customer inquiries, and supporting operational processes. The ideal candidate will bring strong communication skills, a proactive attitude, and a passion for delivering high-quality service. With room to grow, this role offers a chance to advance your career while making a real impact.
Duties
- Make outbound calls for customer satisfaction—70% of the role.
- Great fit for ex-service advisors or those with customer service s
- Comfortable using technical terms and updating customer cases.
- Work with telematics and CRM tools to manage data and support.
- Pull and interpret basic to intermediate Excel reports.
- Confident on the phone and quick to resolve customer issues.
- Automotive or dealership knowledge is a plus.
- Hybrid setup—2 days WFH, office required Mondays & Wednesdays.
- May assist with warranty cases if capable.
Skills and experience
- Customer service experience, ideally in automotive
- Service advisor background is a strong plus
- Comfortable with technical terms
- Clear, confident phone communication
- Skilled in handling complaints calmly
- CRM and case management experience
- Basic to intermediate Excel skills
- Detail-oriented and process-driven
- Quick to learn new tools and systems
- Reliable, self-motivated, and team-friendly
Benefits
- Hybrid work setup – up to 2 days work from home
- Supportive team environment with ongoing training
- Opportunity to grow into technical or warranty roles
- Gain experience in a leading automotive support role
- Stable, long-term position with room to develop
How to Apply
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
Not the job you are after? For more Customer Service Specialist jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au