Jobs

Customer Service Specialist – Automotive

Posted date

10-05-2025

Location

Sydney

Salary

75000 PerAnnum

Contract type

Permanent / Full Time

Discipline

Call Centre & Customer Service

Job Reference

3917389

Customer Service Specialist – Caringbah, NSW 

  • Enjoy flexible hybrid work with up to two days at home each week. 
  • Build your career with opportunities to step into technical or warranty roles. 
  • Be part of a supportive team that values growth, training, and long-term success. 

About the company  
Rare opportunity to join a leading manufacturer known for innovation, quality, and a strong legacy of excellence—start your rewarding career journey today. 

About the role  
This is an exciting opportunity to contribute to a dynamic team in a fast-paced environment. You’ll be responsible for managing key tasks, handling customer inquiries, and supporting operational processes. The ideal candidate will bring strong communication skills, a proactive attitude, and a passion for delivering high-quality service. With room to grow, this role offers a chance to advance your career while making a real impact. 
  
Duties 

  • Make outbound calls for customer satisfaction—70% of the role. 
  • Great fit for ex-service advisors or those with customer service s 
  • Comfortable using technical terms and updating customer cases. 
  • Work with telematics and CRM tools to manage data and support. 
  • Pull and interpret basic to intermediate Excel reports. 
  • Confident on the phone and quick to resolve customer issues. 
  • Automotive or dealership knowledge is a plus. 
  • Hybrid setup—2 days WFH, office required Mondays & Wednesdays. 
  • May assist with warranty cases if capable. 

Skills and experience 

  • Customer service experience, ideally in automotive 
  • Service advisor background is a strong plus 
  • Comfortable with technical terms 
  • Clear, confident phone communication 
  • Skilled in handling complaints calmly 
  • CRM and case management experience 
  • Basic to intermediate Excel skills 
  • Detail-oriented and process-driven 
  • Quick to learn new tools and systems 
  • Reliable, self-motivated, and team-friendly 

Benefits 

  • Hybrid work setup – up to 2 days work from home 
  • Supportive team environment with ongoing training 
  • Opportunity to grow into technical or warranty roles 
  • Gain experience in a leading automotive support role 
  • Stable, long-term position with room to develop 

How to Apply 
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. 
 
Not the job you are after? For more Customer Service Specialist jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au

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