Technical Support Specialist (Automotive OEM) – Caringbah, NSW
- Competitive salary $$ + company vehicle + fuel card package
- Possibility to work 2 days from home (non contractual)
- OEM technical support position with dealer network exposure and career growth
About the company
Our client is a globally recognised automotive manufacturer with a strong reputation for reliability, innovation, and technical excellence within the commercial vehicle industry. They provide advanced transport solutions and ongoing support to dealer networks across Australia, offering a collaborative and technically focused work environment.
About the role
Just Automotive Recruitment is searching for a Technical Support Specialist (Automotive OEM) to provide high-level technical assistance and diagnostic support to dealer networks across Australia.
Duties
- Technical Phone & Email Support: Provide first-line and advanced diagnostic support to dealers and technicians via phone, email, and the online Assist Portal. Help troubleshoot issues using wiring diagrams, scan tools, and manufacturer resources.
- Diagnostics & Problem Solving: Leverage strong mechanical knowledge to guide technicians on fault-finding for engines, transmissions, electrical systems, brakes, etc. Interpret diagnostic trouble codes (DTCs) and support complex repairs.
- On-Site Support: Travel to dealerships or customer sites as needed (highly variable — quiet periods followed by busy times) to assist with difficult diagnostics or escalations.
- Technical Documentation: Prepare clear technical reports, service bulletins (if required), and case notes. Communicate efficiently with both technical and non-technical stakeholders.
- Parts Returns & Logistics: Manage warranty/return parts — pick, pack, and coordinate returns to the factory.
- General Administration: Use computer systems (Word, Excel, manufacturer portals) for case management, data entry, and coordination. Support service advisors or workshop teams
Skills and experience
- Ideally 5+ years as a qualified truck/light or heavy vehicle technician (OEM experience highly regarded).
- Previous experience as a Service Advisor or in a technical support role is a strong plus.
- Solid understanding of diagnostics on light and heavy vehicles (no preference — must be comfortable with both).
Benefits
- Competitive salary package $$ + vehicle + fuel card
- Opportunity to work up to 2 days per week from home (non-contractual) on completion of probationary period
- Opportunity to work with a respected global automotive OEM brand
- Supportive team culture with ongoing technical training and career development opportunities
How to Apply
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
Not the job you are after? For more Support Specialist jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au
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