- Flexible schedule with competitive pay: $35-$38/hour + OT and bonuses.
- Great benefits: Parental leave, study leave, discounts, and events.
- Modern workplace: Training, support, and free onsite parking with great coffee.
Our client's transport and equipment teams deliver top-notch sales, service, parts, and expert truck advice, tailored to customer needs.
About the role
As a Service Advisor, your day will be filled with dynamic and engaging interactions. You'll be the welcoming face and helpful voice for our customers, whether they're visiting in person or calling in. You'll skilfully handle their needs and precisely convey their vehicle requirements to the workshop team, ensuring timely repairs and delighted customers.
Duties
- Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues.
- Keep a close eye on the progress through the Workshop.
- Preparing invoices and closing allocated repairs
- Maintain contact with customers throughout the day
- Update and quote customers on recommended repairs
- Ordering parts accordingly
- Ensuring the customers' expectations are exceeded
- Assisting Workshop team in resolving any customer-related concerns
- Processing payments of cash, cheque and Eftpos daily
- Previous experience in a similar role, ideally in light or heavy vehicles
- Qualified Mechanics looking to get off the tools are strongly encouraged to apply
- Motivated to always provide exceptional customer service.
- Friendly and approachable demeanour
- Good oral and written communication skills.
- Demonstrate organisational and time management abilities
- Must be computer savvy and Pentana software experience desirable.
- Requires a proactive attitude to work in a team environment and a pleasant telephone manner.
- Monday – Friday 8:00am – 5:06pm + Fortnightly Saturday 8:00am – 12:00pm
- Hourly rate varies on experience $35.00 - $38.00 + OT & Bonus.
- Generous parental leave and study leave policies
- Corporate discounts, and group-wide functions
- Comprehensive training and support
- Modern premises with great coffee and free onsite parking
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
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